This qualification aims to develop learners' knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context. Read more
This qualification provides learners with the skills and knowledge required to successfully work in customer service. Develops learners’ skills in communication, resolving queries and meeting customer’s needs. Skills that can be used in any customer-facing environment. Read more
This qualification allows learners to gain a deeper understanding of the role and skills required to become an effective mentor. Read more
Interpersonal skills for use in work or personal relationships, if you want to learn how to enhance relations and understand the ethical use of interpersonal skills for the work place, this course is for you. Read more