In achieving the qualifications learners will acquire an understanding of advice and guidance in the context of their own organisation as well as the importance of relevant policies to the Information, Advice or Guidance role.

Course Date:

Date: Tuesday 3rd May till Tuesday 28th June 2022

Time: 10am - 2pm

Duration: 8 Weeks (Every Tuesday)

Venue: Equitable House, 1st Floor, Woolwich SE18 6FH 

Fee: Free

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Qualification Structure:

What does this qualification cover?

This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own context.

Who is it suitable for?

This qualification is suitable for those working or looking to work in a range of roles where the provision of information, advice or guidance is a requirement.

Learners should be aged 16 or above to undertake this qualification.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

How is this qualification structured?

To be awarded the Level 2 Certificate in Information, Advice or Guidance, learners must achieve a minimum of 15 credits as follows:

  • A total of 6 credits from the mandatory units
  • A minimum of 8 credits from the optional units


This award is delivered in a classroom setting with activities or via zoom.  Training takes place over a six week period, additional hours are for observations of learner in their role and supporting course work;  Learners will require an 80% attendance to class room or zoom sessions to achieve this Award.


Internally assessed 

Learners portfolio externally moderated by NCFE

Credit Value: 9