Qualification Aim:

The aim of this qualification is to provide learners with an understanding of the role of an Information, Advice and Guidance worker and the skills used in this area.

In achieving the qualifications learners will have understood the contexts for the delivery of information, advice or guidance and the importance of effective communication skills in information, advice or guidance delivery.

In achieving the qualifications learners will also acquire an understanding of advice and guidance in the context of their own organisation as well as the importance of relevant policies to the Information, Advice or Guidance role.

Request Information

Qualification Structure:

The NOCN Level 3 Award in Information, Advice or Guidance (QCF) comprises of 2 mandatory units. In order to gain the Award the learner must achieve 9 credits. 



This award is delivered in a classroom setting with activities and training to cover the 2 mandatory units to achieve the award. Training takes place over a four week period, additional hours are for observations of learner in their role and supporting course work;  Learners will require an 80% attendance to achieve this Award.


Internally assessed and externally moderated portfolio


Credit Value: 9

Guided Learning Hrs: 63