Qualification Aim:

To provide learners with the underpinning knowledge that is required by employers to work in a range of different environments within a customer service role.

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Qualification Structure:

To be awarded the qualification learners must complete 4 mandatory units and 3 optional units.


This course is delivered in a classroom setting with activities that cover the full 7 units that are needed to achieve the award. This is an 8 week course.



Internally assessed and externally moderated portfolio


Guided Learning Hours: 220