This workshop will help you develop skills and methods of working as a befriender over the telephone.  

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Telephone Befriending       

This workshop is an introduction to understanding important aspects involved in telephone befriending.  It gives an overview of dealing with some of the issues in this front line engagement role.    

  • The concept of befriending
  • Policies and Procedures
  • Boundaries
  • The issues that relate to isolated individuals
  • Sources of support available

In addition, volunteers will develop their:

  • Interpersonal skills
  • Ability to relate to isolated individuals
  • Personal awareness

This is a 3 hour workshop.