The Armed Forces charity, the Soldiers, Sailors, Airmen and Families Association, is a UK charity that provides lifelong support to serving men and women and veterans from the British Armed Forces and their families or dependents. Anyone who is currently serving or has ever served in the Royal Navy, British Army or Royal Air Force and their families, both regulars and reserves, is eligible for their help.


Case Worker

Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

You will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch you might have access to an office, but many volunteers are based at home.

What does this role involve?

• Contacting clients and arranging to meet them at a mutually convenient time

• Meeting clients and completing a form to assess their circumstances

• Sign-posting clients onto local services providing specialist advice

• Applying on the client’s behalf to military and non-military sources of charitable funding

• Arranging for the purchase of goods and services

• Keeping in touch with the client so they know how their case is progressing

• Keeping in touch with your branch so they know your availability

• Keeping up to date with training and SSAFA news so that you are best able to support clients

• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser

• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.

What training and support will you receive?

• Three-day training course for new caseworkers. Your trainer will guide your group of like-minded volunteers through everything you need to know to get started as a SSAFA caseworker

• Some short on-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe

• SSAFA branches have regular opportunities to update your training

• Access to a range of e-learning courses

• Local induction including who supports caseworkers in your branch and how to contact them

• Most branches have regular gatherings for caseworkers to meet and share ideas

• There is a Volunteer Support Manager for each region and the Welfare Team and Volunteer Support Team based at our central office can support you with any issues that arise as a caseworker

• Reimbursement of out-of-pocket expense

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