This 3-day course provides learners with the skills and knowledge required to successfully work in customer service.

This course develops learners’ skills in communication, resolving queries and meeting customer’s needs.

It gives learners an understand the consequences of good and poor customer service skills and their role when dealing with complaints from customers that can be applied in any customer-facing role.

This course covers what you need to know about excellent customer service. Many roles and jobs deal with clients and or customers.  Improve your existing customer service skills or learn techniques for dealing with all types of customers and more.......

This 3 day course covers:

  • Learners will be able to: 
    • Understand the benefits to the organisation of good customer
    • Understand the possible consequences of poor customer service
    • Understand the value of first impressions
    • Understand positive verbal and non-verbal interaction with
    • Understand that respect for the individual is at the heart of good
      customer service
    • Understand your role in dealing with complaints from customer

This course runs for 3 days across 3 weeks.  All course materials and folders are provided.

Course Dates:

This is a 3-day course:

Session 1: 

Session 2: 

Session 3: 

Time: 10am - 1.30pm

Duration: 3.5hrs per session

Venue: Eltham Centre, 2 Archery Rd, London SE9 1HA

Map: Click here

Fee: Free

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