Administrative skills are those related to running a business or keeping an office organised, and are needed for a variety of jobs, ranging from office assistants to secretaries to office managers. 

Learn about the basic skills you need with working in administration

For more information about this course of to book a place

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This workshop provides the basic administration skills needed to work in an office, or on reception, dealing with clients/services users.  

This workshop covers:

  • Filing.
  • Booking appointments.
  • Greeting customers in a warm and friendly manner.
  • Collating and inputting information.
  • Answering queries by phone or email.
  • Liaising with customers, organisations, suppliers and colleagues.

This workshop is a half day workshop and only available for group bookings with a maximum of 12 attendees.