Introduction to Information Advice and Guidance

This is a one day workshop and is designed to give learners an introduction into giving information, advice and signposting

 Course Dates:

Date: Monday 9th May 2022

Time: 10am - 4pm

Venue: TBC

Fee: Free

Complete Learner registration form and Book Workshop

Workshop content:
– Introduction to advice work
  • What is advice and what is the difference between giving information, signposting and giving advice
  • How to apply key principles when giving information or signposting
  • Retrieving and ensuring that the client is provided the appropriate and accurate information about a service
– Managing an interaction with a client
  • Encourage clients to clarify their requirements
  • Knowing your boundaries and level of responsibility
  • Managing client’s expectations
  • Checking the clients understanding of the information
-Options and Consequences
  • Exploring options with clients
  • Elements of good action plans
  • Data Protection principles
  • Brief overview of the ethical and legal principles of Health and Social Care
- Putting your learning into practise

Observation role play activity