Introduction to Advice and Guidance

Introduction to Information Advice, Guidance and Signposting

This is a one day workshop and is designed to give learners an introduction into giving information, advice, guidance and signposting

Workshop content:

– Introduction to advice work

What is advice and what is the difference between giving information, signposting and giving advice
How to apply key principles when giving information or signposting
Retrieving and ensuring that the client is provided with appropriate and accurate information about a service

– Managing an interaction with a client

Encourage clients to clarify their requirements
Knowing your boundaries and level of responsibility
Managing client’s expectations
Checking the client's understanding of the information

- Options and Consequences

Exploring options with clients
Elements of good action plans
Data Protection principles
Brief overview of the ethical and legal principles of Health and Social Care

- Putting your learning into practice

Observation role play activity

Time: 10am - 4pm

Duration: 1 Day

Venue: TBC

Map: Click Here

Fee: Free

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