Introduction to Advice and Guidance

Introduction to Information Advice and Guidance

This is a one day workshop and is designed to give learners an introduction into giving information, advice and signposting

Course Dates:

Date: Monday 9th May 2022

Time: 10am - 4pm

Venue: TBC

Fee: Free

Complete Learner registration form and Book Workshop

Workshop content:

– Introduction to advice work

What is advice and what is the difference between giving information, signposting and giving advice
How to apply key principles when giving information or signposting
Retrieving and ensuring that the client is provided the appropriate and accurate information about a service

– Managing an interaction with a client

Encourage clients to clarify their requirements
Knowing your boundaries and level of responsibility
Managing client’s expectations
Checking the clients understanding of the information

-Options and Consequences

Exploring options with clients
Elements of good action plans
Data Protection principles
Brief overview of the ethical and legal principles of Health and Social Care

- Putting your learning into practise

Observation role play activity

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