Introduction to Information Advice, Guidance and Signposting

This is a one day workshop and is designed to give learners an introduction into giving information, advice, guidance and signposting

Workshop content:
– Introduction to advice work
  • What is advice and what is the difference between giving information, signposting and giving advice
  • How to apply key principles when giving information or signposting
  • Retrieving and ensuring that the client is provided with appropriate and accurate information about a service
– Managing an interaction with a client
  • Encourage clients to clarify their requirements
  • Knowing your boundaries and level of responsibility
  • Managing client’s expectations
  • Checking the client's understanding of the information
- Options and Consequences
  • Exploring options with clients
  • Elements of good action plans
  • Data Protection principles
  • Brief overview of the ethical and legal principles of Health and Social Care
- Putting your learning into practice

Observation role play activity

Course Dates

Date: Thursday 9th May 2024

Time: 10am - 4pm

Duration: 1 Day

Venue: Eltham Centre, 2 Archery Road. SE9 1HA

Map: Click Here

Fee: Free

Complete Learner Registration