Introduction to Advice and Guidance Introduction to Information Advice and Guidance This is a one day workshop and is designed to give learners an introduction into giving information, advice and signposting Course Dates: Date: Monday 9th May 2022 Time: 10am - 4pm Venue: TBC Fee: Free Complete Learner registration form and Book Workshop Workshop content: – Introduction to advice work What is advice and what is the difference between giving information, signposting and giving advice How to apply key principles when giving information or signposting Retrieving and ensuring that the client is provided the appropriate and accurate information about a service – Managing an interaction with a client Encourage clients to clarify their requirements Knowing your boundaries and level of responsibility Managing client’s expectations Checking the clients understanding of the information -Options and Consequences Exploring options with clients Elements of good action plans Data Protection principles Brief overview of the ethical and legal principles of Health and Social Care - Putting your learning into practise Observation role play activity