Customer Service

Qualification Aim:

This qualification provides learners with the skills and knowledge required to successfully work in customer service.

This course develops learners’ skills in communication, resolving queries and meeting customer’s needs.

It gives learners an understand the consequences of good and poor customer service skills and their role when dealing with complaints from customers that can be applied in any customer-facing role.

Course Dates:

Date: Thursday 22nd June 2023

Time: 10am - 14:30

Duration: 5 weeks - Every Thursday

Venue: Equitable House, 10 Woolwich New Rd. Se18 6AB

Fee: Free

Learners will be able to:

Understand the benefits to the organisation of good customer
service
Understand the possible consequences of poor customer service
Understand the value of first impressions
Understand positive verbal and non-verbal interaction with
customers
Understand that respect for the individual is at the heart of good
customer service
Understand your role in dealing with complaints from customer

Delivery:

Delivery of this course is classroom-based requiring all candidates to attend eight classroom-based learning sessions. Candidates will work through a handbook with questions and tasks that will take place in the classroom and in homework assignments

Candidates must have an 80% attendance of classroom-based sessions.

Assessment:

Internally assessed

External assessment

Awarding Body NCFE

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