Confidence and Assertion Workshops

Course aims:

These workshops are for people who have been out of work and have lost confidence or are looking to make changes in their life. 

The aim is to build confidence and self–esteem through understanding behaviour and developing skills in communication and managing conflict. 

There is a focus on support needs and where to find the right support.


Professional Boundaries Training for Volunteers 

Professional boundaries define effective and appropriate interaction between professionals and the public they serve. Boundaries exist to protect both the professional and the client. 

We offer training for volunteers in undertaking and keeping Professional Boundaries:

This workshop includes:

  • What is a boundary?
  • How do we set boundaries and who with?
  • Explore the definitions of confidentiality.
  • Apply the principles of confidentiality to your volunteering role.
  • The implications of confidentiality. 

This workshop is a half-day workshop.

 Introduction to Administration         

This workshop provides the basic administration skills needed to work in an office, or on reception, dealing with clients/services users.  

This workshop covers:

  • Filing.
  • Booking appointments.
  • Greeting customers in a warm and friendly manner.
  • Collating and inputting information.
  • Answering queries by phone or email.
  • Liaising with customers, organisations, suppliers and colleagues.

This workshop is a half day workshop and only available for group bookings with a maximum of 12 attendees. 

Dementia Awareness       

Workshop aim:

Within a 3 to 6 hour workshop, participants will explore the issues and concepts associated with Dementia; how it is classified and planned for in our Health and Adult Social Care system. 

This workshop is aimed at those in the Adult Social Care field and utilises facilitator input, group discussions and experiential learning to build upon life experiences, underpinning each participant’s knowledge and insight.

This workshop is for group bookings, with a maximum of 12 attendees.

Understanding Bereavement when working with clients   

This workshop is an introduction to understanding bereavement when working with clients. It gives you an overview of dealing with some of the issues you may come across in frontline engagement with clients.

Workshop content:

  • What is bereavement?
  • Stages of grief.
  • Cultural differences when dealing with clients in bereavement.
  • The impact of culture on loss.
  • Boundaries of your role.
  • Developing listening skills.
  • How to provide support for your client.


This is a full day workshop.

Telephone Befriending       

This workshop is an introduction to understanding important aspects involved in telephone befriending.  It gives an overview of dealing with some of the issues in this front line engagement role.    

  • The concept of befriending
  • Policies and Procedures
  • Boundaries
  • The issues that relate to isolated individuals
  • Sources of support available

In addition, volunteers will develop their:

  • Interpersonal skills
  • Ability to relate to isolated individuals
  • Personal awareness

This is a 3 hour workshop.

You can select the workshops that best suit your training needs.  

A 10% discount applies when you book 8 or more workshops.