Learn skills needed to befriend in a professional environment such as safeguarding, confidentiality, questioning techniques. Learn about how to establish relationships with professional boundaries and more.... Read more
Many job roles require Information, Advice and Guidance skills. Learn how to ensure that you are giving good information, advice and guidance within the regulation of advice and guidance. Learn about boundaries and much more. Read more
We all use interpersonal skill in our jobs and everyday life. This course teaches how to use interpersonal skills to aid personal development in you job, volunteering or life. Read more
This course covers what you need to know about excellent customer service. Many roles and jobs deal with clients and or customers. Improve your existing customer service skills or learn techniques for dealing with all types of customers and more. Read more
If you are interested or work in the field of Information Advice and Guidance, this is a one day workshop packed with best practice information that will help you in your role. Read more
Gain an understanding of abuse, procedures for reporting and responding appropriately to safeguarding concerns for both adults and children. Read more
This workshop will enable learners to describe the likely signs and symptoms of dementia. List the main types and common causes of dementia. Explain the medical model and treatment for dementia. Read more
The workshops are targeted at professionals and volunteers who may wish to learn more about loss and bereavement and for those working with people who have experienced a major loss. Read more
Administrative skills are those related to running a business or keeping an office organised. Such skills are needed for a variety of jobs, ranging from office assistants to secretaries to office managers Read more
Find out about and learn skills in professional boundaries, define effective and appropriate interactions with professionals and clients. Read more
Gain an understanding of the difference between equality and diversity. This workshop takes at look at what equality, diversity and inclusion really mean. Read more
This workshop is an introduction to learning the skill sets needed to have effective mentoring relationships. It covers how to not only set goals but how to work with your mentees to achieve them. Read more
This assessment workshop will provide valuable insights into your level of assertiveness, give you examples and exercises to put effective assertiveness into practice. Read more